TERMS AND CONDITIONS OF SUPPLY
These Terms will apply to any contract between us for the sale of products (Order). Please read them carefully and make sure that you understand them before ordering any products from our webshop. Please note that before placing an order request you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from our webshop.
We occasionally amend these Terms. Every time you wish to order products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on September 2017.
1. Information about us
1.1. We operate the website www.hummel.co.uk. We are hummel UK Limited company number 05881453, registered in England and Wales.
Registered office and trading address:
Unit 5 Crowbush Business Centre, Toddington
Bedfordshire, LU5 6HU
0044 (0) 1707 245 258
VAT number GB891155413
1.2. Contacting us
1.2.a. If you wish to contact us other than to cancel an order, (see point 1.2.b), please telephone our customer service team at 0044 (0) 1525 877072 or e-mail us at onlinesupportUK@hummel.dk.
1.2.b. If you wish to contact us because you wish to cancel (return) an order in accordance with your legal right to do so as set out in clause 7, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our email which confirms the products have been dispatched, or you can download the cancellation form here. Also, you may notify us at onlinesupportUK@hummel.dk if you wish to cancel your Order. If you are emailing us or writing to us please include details of your order number to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. If you use this method we will e-mail you to confirm we have received your cancellation.
2. Your Order
2.1. Our shopping pages will guide you through the steps you need to take to place an Order with us. Our check-out page allows you to check and amend any errors. Please take the time to read and check your order request before submitting it.
2.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order request has been processed. Our acceptance of your order request (processing the Order) will take place as described in clause 2.3.
2.3. We will confirm our acceptance by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The contract between us for orders subject to these Terms will only be formed when we send you the Dispatch Confirmation.
2.4. If we are unable to supply you with a product, for example because that product is not in stock or no longer available, we will inform you of this by e-mail and we will not process your order request. The temporary reservation of the amount will be released from your payment method – no payment will be taken.
3. Price of products and delivery charges
3.1. The prices of the products will be as quoted on our webshop at the time you submit your order. We take all reasonable care to ensure that the prices of products are correct.
3.2. The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order request and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the products in full before the change in VAT takes effect.
3.3. The price of a product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. Our delivery charge is currently 5 GBP for orders under 70 GBP. Orders of 70 GBP or more have no delivery charge. If you wish to read more about shipment and delivery, please refer to our Shipment and Delivery page.
3.4. Discount codes cannot be applied to any product which is listed in our webshop as already discounted or reduced in price. Only one discount code may be used in respect of any Order.
3.5. If the price of your ordered item(s) is reduced in relation to a sale within 24 hours after you have placed your order, we will refund you the difference. In that case, please contact our customer service with your order number.
4. How to pay
4.1. You can pay for products using PayPal, debit card or credit card.
We accept the following cards:
• Visa Electron
Other payment options:
4.2. We will not charge your PayPal account or payment card until we dispatch your Order.
5. Consumers Only
5.1. You may only purchase products from our webshop if you are a consumer. You may not purchase products in the course of any business or for the purposes of resale.
5.2. If you are not 18 years old, you must have obtained a parent or legal guardian’s express written permission to purchase the products.
6. We only sell to the UK.
6.1. Our webshop is solely for the promotion of products in the UK - Wales, Scotland, England and Northern Ireland. We do not deliver to any address outside the UK.
7.1. Our estimated delivery date is 5-7 working days (being Monday – Friday except for Bank Holidays) after the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order request). In busy periods like sale, there might, in rare occasions, be a slight delay. Occasionally our delivery to you may be affected by an event outside our control. See clause 13 for our responsibilities if this happens.
7.2. If no one is available at your address to take delivery, we will leave you a note that the products have been returned to the premises of our carrier, DHL. Please contact DHL as specified in the note to rearrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange with DHL, DHL will return the product to us.
7.3. Delivery of an Order shall be completed when we deliver the products to the address you gave us and the products will be your responsibility from that time.
7.4. You own the products once we have received payment in full, including all applicable delivery charges.
7.5. If we miss the 5-7 working day delivery deadline for any products then you may cancel your Order straight away if any of the following apply:
7.5.a. we have refused to deliver the products;
7.5.b. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
7.5.c. you told us before we accepted your order request that delivery within the delivery deadline was essential.
7.6. If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 7.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
7.7. If you do choose to cancel your Order for late delivery under clause 7.5 or clause 7.6, you can do so for just some of the products or all of them, unless splitting them up would significantly reduce their value. If the products have been delivered to you after 7 working days, you will have to return them to us or allow us to collect them, and we will pay the reasonable costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled products and their delivery.
7.8. Where your Order includes shoes together with other products, we will deliver these separately. You will be notified of this by receiving two individual dispatch confirmations.
7.9. We deliver to mainland United Kingdom (including England, Wales, Scotland and Northern Ireland). There is no international delivery.
8. Your right to cancel an Order
8.1. On the basis that you are a consumer, you have a legal right to cancel an Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.2. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a product, you can notify us of your decision to cancel the Order and receive a refund. Advice about your legal right to cancel the Order is available from your local Citizens' Advice Bureau or Trading Standards office. However, this cancellation right does not apply in the case of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
8.2. Your legal right to cancel an Order starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order request), which is when the contract for the Order between us is formed. Your deadline for cancelling the Order then depends on what you have ordered and how it is delivered:
8.2.a. Your Order is for a single product (which is not delivered in instalments on separate days).
The end date is the end of 14 days after the day on which you receive the product.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
8.2.b. Your Order is for products split into two deliveries over different days.
In this case you have until 14 days after the day you receive the second delivery, to change your mind about the order.
Example: if we provide you with a Dispatch Confirmation on 1 January and you receive the first delivery of the products on 10 January, and the second delivery on 14 January you may cancel at any time between 1 January and the end of the day on 28 January.
8.3. We are unable to amend the products on your Order after it is processed. However, we might be able to stop the Order, so you can place a new one instead. The same applies, if you have corrections to your contact information. We process orders several times a day meaning that your order request will only remain unprocessed for a short while. Therefore, if you wish to make a change, please contacts us as soon as possible.
8.4. To cancel an Order, you just need to let us know that you have decided to cancel. See clause 1.2 above for the ways to contact us.
8.5. If you cancel your Order we will refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. For example, for products that are garments, you should ensure that you do not wear the products for any purpose other than trying them on, and should not remove any tags or labels from the garments. Products must be returned in their original condition and packaged securely and in accordance with any instructions in the Return Note. Please note, that the refund amount can be affected if the value of the product is deteriorated because:
8.5.a. You have actually started using the product;
8.5.b. The product is marked by odours such as perfume og smoke or shows other signs of usage/wear and tear
8.5.c. It has been damaged while you had the responsibility for it; or
8.5.d. You have handled the product in a way that is deemed above what is necessary for you to determine its quality and functionality.
8.5.e. The product seal or packaging is missing or significantly damaged to such an extent that it affects the value of the product. The wrapping bags of the clothes are allowed to be opened.
We will make any refunds due to you as soon as possible (usually within 3 working days) and in any event within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see our Returns page
8.6. You can cancel the Order as a whole or in respect of individual products. If you cancel the Order in respect of only some of the products, and you paid a delivery charge, your delivery charge will not be refunded, as our delivery charges remain applicable to the one or more products you are keeping. If you cancel the Order as a whole, and choose to return all products you ordered under it, we will refund the delivery charge.
8.7. If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.8. We will refund you by means of the method used by you to pay. If you used vouchers to pay for the product we may refund you in vouchers. If you use a discount code to reduce the price of a product, we will only refund you the discounted price you actually paid. In some circumstances, depending on the nature of the product and the discount promotion, we may be able to allow you to re-use the discount code on another purchase. If you would like to check whether you can re-use a code, please email us at onlinesupportUK@hummel.dk with your Order number, the discount code and the name of the product ordered.
8.9. To be clear, cancellation and return of items added to Orders for no extra charge (such as free gifts under a promotional campaign) will not attract any refund.
8.10. If a product has been delivered to you before you decide to cancel your Order:
8.10.a. then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Order. Please see our Returns page for our returns address.
8.10.b. unless the product is faulty or not as described (in this case, see clause 8.7), you will be responsible for the cost of returning the products to us.
8.11. Because you are a consumer, we are under a legal duty to supply products that are in conformity with the Order. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
9.1. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.
10. Our warranty for the products
10.1. We provide a warranty that on delivery and for a period of 24 months from delivery, the products purchased from our webshop shall be free from material defects. However, this warranty does not apply in the circumstances described below.
10.2. Our warranty does not apply to any defect in the products arising from:
10.2.a. fair wear and tear;
10.2.b. failure to observe the wash and care instructions for the product;
10.2.c. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
10.2.d. your failure to operate or use the products in accordance with the user instructions;
10.2.e. any alteration or repair by you or by a third party who is not one of our authorised repairers; or
10.2.f. any personalisation requirements or specification provided by you.
10.3. As a consumer, this warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.
10.4. You must notify us of any defects as soon as possible. You must forward the products to us along with a specification of what the defect consists of. In the event that the product is defective we will only refund reasonable cost incurred in relation to your shipment of the products to us and only if you send us your receipt for reasonable shipping costs to email@example.com along with your Order number. If on examination of the product we establish that the products are not defective we will not reimburse any shipping costs.
11. How we use your personal information
12. Our responsibility for loss and damage suffered by you
12.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the date of your Order.
12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
12.3. We only supply the products from the webshop for domestic and private use. You agree not to use the products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. Events outside our control
13.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under an Order that is caused by an event outside our control.
13.2. If an event outside our control takes place that affects the performance of our obligations under an Order:
13.2.a. we will contact you as soon as reasonably possible to notify you; and
13.2.b. our obligations under an Order will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of products to you, we will arrange a new delivery date with you after the event outside our control is over.
13.3. You may cancel an Order affected by an event outside our control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
14. Other important terms
14.1. Which laws apply to Orders and where you may bring legal proceedings: These Terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14.2. If you are not happy with how we have handled any complaint, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Welcome to Hummel’s UK webshop! Thanks for visiting our site.
TERMS OF WEBSITE USE
Other applicable terms
If you purchase products from our site, our Terms and Conditions of Supply will apply to the sales.
Information about us
www.hummel.co.uk is a site operated by Hummel UK Limited, a company registered in England and Wales under company number 05881453 and with our registered office and trading address at Unit 5 Crowbush Business Centre, Toddington, Bedfordshire, LU5 6HU. Our VAT number is GB891155413.
We are a limited company.
Changes of these terms
Please check this page from time to time to take notice of any changes we make, as they are binding on you.
Changes to our site
We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
Our site, and the promotion of the products listed on it, is directed to people residing in the United Kingdom. We do not represent that content or products available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [onlinesupportUK@hummel.dk].
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
If you are a business user, please note that in particular, we will not be liable for:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products by use to you, which will be set out in our Terms and Conditions of Supply.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our site other than that set out above, please contact [onlinesupportUK@hummel.dk].
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
“Hummel” and the Hummel logo are registered trade marks of [Hummel UK Ltd].
To contact us, please email onlinesupportUK@hummel.dk.
Thank you for visiting our site.