Returns and claims
WISH TO RETURN ONE OR MORE ITEMS?
- PROCEED AS FOLLOWS:
1. DOWNLOAD YOUR RETURN LABEL
Free returns with the enclosed label. If your return label is missing, you can download a new one here. Also fill in and return the enclosed returns slip. If this is missing, you can download a new one here.
2. PREPARE THE PACKAGE
Pack the item(s) carefully and enclose the complete return slip. Place the printed label on the parcel. Make sure it is clearly visible and that address and barcodes are not covered. If you have several returns, these should be sent separately as refunds cannot be combined.
3. RETURN YOUR PACKAGE
Drop of the package at your nearest post office and send it to the address provided on the printed label. You will not have to pay postage for this parcel. Remember to obtain and keep a receipt for delivery of the parcel.
Once your return has been registered in our warehouse, we will process your return and refund your money as quickly as possible. The refunded amount will always be transferred to the same payment card used for the purchase. You will receive an email as soon as your return has been processed.
Please note that it can take up to 14 days from the time we receive your package until your money is refunded to your account.
EXCHANGE OF PRODUCTS
Unfortunately, we are unable to exchange your return for other products. We will refund your purchase within 2-3 days after receiving it. Products bought on sale or by using discount codes can only be reordered with the same price if the offers are still available online.
If the price of your ordered item(s) is reduced within 24 hours after you have placed your order, we will refund you the difference. In that case, please contact our customer service with your order number.
The usual processing time is 2–3 business days from when the return is received, but in busy periods this can be longer (in rare cases, up to 14 days). Please note that PayPal has a processing time of 30 days.
The money will be refunded to the original payment card/solution. Please be aware that the time taken for the refund to become visible on your account depends upon your bank.
Please note, that the refund amount can be affected if the value of the product is deteriorated because:
- You have started using the product
- The product is marked by odours such as perfume and smoke or shows other signs of usage/wear and tear
- The product has been damaged while you was responsible for its condition
- You have handled the product in a way that is deemed above what is necessary for you to determine its quality and functionality
- The product seal or packaging is missing or significantly damaged to such an extent that it affects the value of the product. The wrapping bags of the clothes are allowed to be opened.
Our products have a 2-year warranty period. You can make a claim regarding products purchased on hummel.co.uk to us by contating us at onlinesupportUK@hummel.dk.
Should you have purchased one of our products at one of our retailers we kindly ask you to direct your claim to the specific store and they will handle it in relation to their complaints policy.
EUROPEAN DISPUTES RESOLUTION
European laws requires that all online shops, may include a link to the European Commission's Online Dispute Resolution Platform: http://ec.europa.eu/consumers/od