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Need any help?
Contact our Customer Service:
Phone: +44 1707 245258
Weekdays between 9:00-15:00
Frequently asked questions
- Can I make changes to an order I made?
Unfortunately, we are not able to edit your order or address information after your order has been placed.
- I experience problems during checkout – what do I do?
Please try another browser, preferably Google Chrome, Safari or Mozilla Firefox. If this doesn't help, please contact us.
- Can I track my delivery?
Yes, we will email you your tracking number, when your order has been dispatched.
- Can I return an item for an exchange instead of a refund?
Unfortunately, we are not able to offer an exchange service - instead your order will be refunded and you can place a new order.
- What is the delivery time?
We deliver within 5-7 business days with DPD.
- How do I return my order?
Please return your order to our UK office and notify us at onlinesupportUK@hummel.dk. Read more about how to return under Help.
- How long will it take before I receive my refund?
Please allow for 2-3 business days after we have received your return until your refund is complete.